About Cynerra Technologies
Your IT Partner in Durham Region and the Greater Toronto Area
Cynerra Technologies is a Pickering-based managed IT and cyber security provider. We keep Ontario businesses running, protected and ready to grow, with a local team you can call, meet and rely on.
A Local Team With Enterprise Experience
Managed IT, Cyber Security, Cloud and Strategy Under One Roof
We are a team of IT and security professionals who bring enterprise-grade tools and practices to small and mid-sized businesses. From our head office on Pickering Parkway, we support organizations across Durham Region, Toronto and the wider GTA.
What Makes Cynerra Different
Three commitments behind every client relationship.
Local and Accountable
A Pickering-based team that can be on site quickly, backed by a 24/7/365 remote help desk.
Security in Everything We Do
Cyber security is built into every service we deliver, not sold as an afterthought.
Business-First Advice
Plain-language recommendations tied to your goals, budget and compliance needs.
Explore Cynerra Technologies
Everything You Need to Know About Working With Us
Find the information you are looking for, from our story to client support.
Our Story, Mission and Values
Learn how Cynerra began, what we stand for and the expertise behind our team.
Visit Our Pickering Office
Find our head office at 1315 Pickering Parkway, with directions, hours and the communities we serve.
Build Your Career With Us
Join a growing MSP and MSSP solving real security problems for Canadian businesses, with remote, hybrid and office roles.
Help When You Need It
Existing clients can log in to the portal, submit a ticket or reach our technical success team.
Insights for Business Leaders
Practical articles on cyber security, cloud, compliance and IT strategy for Canadian SMBs.
Talk to Our Team
Call 1-855-CYNERRA, email us or book a discovery call to discuss your IT and security needs.
Services and Industries We Support
One Partner for the Technology That Runs Your Business
Managed IT, cyber security, cloud and strategy for organizations across Durham Region, Toronto and communities throughout the GTA.
Measurable Success for Your Business
We do not just promise results, we prove them. These are the service standards our consulting and managed IT clients rely on every day.
25+
Years of IT Experience
Our team brings more than 25 years of hands-on IT experience to every environment we manage.
15 min
Response Time Guarantee
Our guaranteed response time on support requests, so problems never sit waiting in a queue.
85%
First-Call Resolution
Most issues are fixed on the first contact with our help desk, without call-backs or long waits.
98%
Client Retention Rate
Clients stay because proactive IT works, and we earn their business every single month.
How We Work With You
A simple, proven path from first conversation to long-term partnership.
Discover
We learn about your business, goals and current technology.
Discovery call
Assess
We review your systems, security and support needs.
Free IT assessment
Onboard
We document, secure and take over your environment with no gap in support.
Smooth onboarding
Partner
Ongoing monitoring, support and regular strategy reviews keep you moving forward.
Long-term partnership
About Cynerra Technologies: FAQ
Where is Cynerra Technologies located?
Our head office is at 300 – 1315 Pickering Parkway, Pickering, ON L1V 7G5, near Pickering Town Centre. Office hours are Monday to Friday, 8am to 6pm, with after-hours emergency support available.
Which areas do you serve?
We support businesses across Durham Region, Toronto and the Greater Toronto Area, as well as nearby communities such as Peterborough, Cobourg, Burlington and Oakville, with on-site visits and remote support.
What size businesses do you work with?
We focus on small and mid-sized businesses and organizations, from single offices to multi-location teams, including companies with their own in-house IT staff.
Are you a managed service provider (MSP) or a managed security service provider (MSSP)?
Both. We manage your day-to-day IT as an MSP and protect it as an MSSP, so support and security work together under one partner.
Do you offer 24/7 support?
Yes. We provide 24/7/365 monitoring and help desk support, with after-hours emergency response for critical issues.
How do we get started?
Book a discovery call or a free IT assessment. We review your network, security and support needs, then give you a clear plan with practical recommendations. You can also call 1-855-CYNERRA (296-3772) or email [email protected].
